Extensive experience leading the development, deployment, and implementation of automation solutions, as a developer as well (especially but not exclusively for S4 HANA). With hands-on experience in tools such as:
- Component Based Test Automation (CBTA) a tool tightly integrated into SAP Solution Manager
- TOSCA by Tricentis, Intelligent test automation tool
- UIPath, Power Automate
Deloitte our consultant for ERP implementation, designed the new system processes and capabilities according to the User Stories provided by each functional or operational team, those user stories sometimes missed specific needs either for the new system standards, or to meet the end user needs, then as SME for financial processes I raised some recommendation for it, in regards of SAP standard transactions or capabilities that can be use or missing ones that can be replaced or implemented.
I have been involved on the E2E testing phases since the beggining, starting from release PS NA Deployment for almost all the PS portfolio of customers, and all Releases after that, my core responsibility was Test Lead for RAR, and some other contributions are, Simplify Test Automation regression testing, and Discrete test SME facilitator, for RAR I represent the team during planning and execution of testing SIT and UAT, supporting the testers and providing training when needed, as well as creating and tracking Change requests when issues are found, explaining the issue HPIT/TCS/Deloitte and making sure that the fix is implemented and validated, on Simplify test automation team, we are running regression testing for all the regions and we provide all different types of documents such as Sales Orders, Invoices, Deliveries etc. to the different test team to complete their validations, we are 4 people on Test Automation team, and as SME for testing I help with all kind of needs from any team or organization regarding Orders requested, discrete test scenarios, sign off, special configurations, special needs for particular customers in PROD or TEST, issue resolution or training on S4.
I have helped the Deployment/Cutover team as consulting SME to get missing pieces to complete planning tasks or missing processes on the cutover plan, also involving key people SMEs or process owners to make sure that all stakeholders are considered and tracking advances.
During the 6 first weeks after Go live for each release we have a period of Hypercare (Warranty) where all towers have a group of SMEs, Designers, Developers, and support people to cover and solve incidents regarding system issues, the turnaround time to solve these issues it's very short, and escalations are very hard, deep understanding of the system, business process and flows, as well as right contacts for each Tower/Sub-tower is a must, specifically for critical roles such as the one I was playing in Hypercare, I was queue manager lead, and my role was to triage all RTR incidents before assign it to an IT or Business resource, and the challenge is to understand the problem, identify the sub-tower affected, and get additional documentation or information from either the end user or directly from the source to make the issue resolution process more agile.